Pre-order items: Item will start manufacturing after order-receiving period(7days) is over.

Only the order which finished payment during this period will be proceeded after gathering all the orders.

(After order-receiving period is over,)90 business days(exclude weekend and holidays) will be needed to manufacture dolls.

Once order-receiving period is over, refund or change can be never accepted.

Please consider deeply before placing order.

'Composed items' are vary depend on the company. Please check the composed item's list before placing order.

Item maybe have a different skin color compared with pictures because of screen resolution of your computer.

Even though name of skin color is same, actual color of skin may different depend on when / where the doll was manufactured. 

The facts mentioned above cannot be the reason of refund/change of dolls.

Make-up is additional option. If customers don’t choose the make-up option, dolls will be sent with no make-up on it.

(When make-up is not added, no eyebrow, eyelash, blusher, lip color-none of face part is portrayed at all .)

Although this is additional option, we highly recommend this option to customer who is not familier with BJD make-up.

Make-up and coloring on dolls are manual work- may have difference compare with the picture.

Color and line of make-up may have slight difference when artist put on make-up to dolls.

Again, please aware that the color of items may different because of moniter resolution.

Make-up use sealant on the final step. If customer touch/scratch the part of make up, or if the surrounding environment has big temporature difference or humid, make-up may damaged easily.

In this case, doll needs make-up again. Please contact us via 1:1 board for ordering re-makeup service.

Although customers order same make-up again, make-up can not be perfectly same because make-up is manual work.

 Natural facts occurred in manufacturing cannot be the reason of refund or A/S.

-Minor unevens of model body and depth difference

-The mark of este, line of putting caused by the manufacturing process.

- Minor dust or bubble which is not quite visible(except face part)

-Minor color difference between body parts or additonal parts and body

-Additional este marks to remove residue of releasing agent

-Spots, minor bubble and Marbling effects of special/ sun tan skins

The facts listed above is the natural facts based on characteristic of BJD.

We ask customers careful decision when purchasing dolls if customers are not acceptable about the facts listed above.

 The color of urethan products(include BJD) changes to yellow as time passed.

(Or maybe color just disappear depend on its characteristics.)

Exposing on strong lights or ultraviolet lights for a long time may cause color change faster.

Our company cannot provide separate sales or charged replacement of each parts because of our company's situation.

Please aware not to break dolls.

Due to schedule of company, shipment may done advanced or may delayed based on lack of supply/natural disaster.